Role Overview

Support staff play a vital role in ensuring smooth daily operations within residential care homes. They assist caregivers, residents, and management by providing both direct and indirect support, helping create a safe, comfortable, and welcoming environment.

Types of Job Positions

• Care Assistants / Aides – provide hands-on help with daily living activities

• Janitorial / Housekeeping Staff – maintain cleanliness and order in resident rooms and common areas

• Kitchen & Dining Staff – assist with meal preparation, serving, and dietary needs

• Administrative Support – handle scheduling, records, and communication support

• Activity Coordinators – plan and facilitate recreational and social activities

Qualifications

• High school diploma or equivalent 

• Strong communication and teamwork skills

• Compassion, patience, and a genuine interest in working with seniors

• Certifications in first aid, CPR, or caregiver training

Work Setting

Support staff typically work in residential care homes, assisted living communities, or private care facilities. They are part of a close-knit team dedicated to ensuring residents feel respected, supported, and cared for in a homelike setting.